Is this the Official Roadrunner Records Webstore?
I never received my confirmation e-mail after ordering/registering/shipment.
My product is past its estimated delivery date, and still hasn’t arrived. What should I do?
I need help returning/exchanging an item. What forms of payment do you accept?
Is it safe to use my credit card?
How will the transaction show on my credit card statement?
How do I create an account?
What if I forgot my password?
Do you charge sales tax on every item?
Yes! Everything you see here was made specifically for Roadrunner Records, with Roadrunner Records’s consent and approval.
Please check your Spam box — 99% of the time, that’s the culprit. It’s also possible that you entered the wrong email address. If you still have problems, go back to the store, navigate to the “Contact Us” page, and shoot us an email.
Yikes! First, check your order confirmation to make sure the product is not a pre-order or on backorder. If it’s past the delivery estimation date, please go back to the store, navigate to the “Contact Us” page, and shoot us an email. Make sure to include your order number so our team can help you out more quickly.
No problem! Our customer service team is happy to help. Please go back to the store and navigate to the “Return Policy” page for general return/exchange information and then the “Contact Us” page. Make sure to include your order number so our team can help you out more quickly.
We accept PayPal, Visa, MasterCard, American Express, and Discover. We are not accepting cash, checks or money orders at this time —but you can always use these at a Roadrunner Records concert.
Our transactions are PCI compliant, which means we adhere to the strictest security standards related to credit card transactions online. In fact, your credit card information is never even stored on our servers — we leave that to the transaction experts at Cybersource and PayPal.
The transaction will show as "Warner Elektra Atlantic, New York NY."
If you’d like to create an account on the main Roadrunner Records site, please click here.
If you’re looking to create a webstore account, go back to the store and click on the “Login” link on the top right of the page, then the “Register Now” link, and then follow the instructions.
Sometimes. We usually do not charge sales tax on digital-only orders, depending on current tax laws. We do, however, charge appropriate sales tax on physical products, based on your shipping destination and our own company’s tax nexus. Yeah, too much information. But you asked!